Refund policy

1. GENERAL RETURN POLICY

MCCosmetic offers a voluntary 30-day return period for eligible products, subject to the conditions set out below.

This voluntary return period does not replace or restrict any mandatory statutory right available to consumers under applicable law.

To request a return, the Customer must contact:

info@mccosmetic.com

Returns sent without prior contact and, where required, prior authorisation may be refused.

2. CONDITION OF RETURNED PRODUCTS

Unless otherwise required by law, products returned under the voluntary return policy must be:

  • unused;

  • unopened;

  • in their original condition;

  • in their original packaging;

  • properly protected for return transportation; and

  • accompanied by proof of purchase.

Due to hygiene, health protection and product integrity considerations, opened or used cosmetic, professional-use or personal-care products may not be eligible for voluntary return where permitted by law.

Certain personalised, customised, perishable or otherwise legally excluded products may also be non-returnable.

3. STATUTORY WITHDRAWAL RIGHTS

Where applicable, consumers located in the European Union may benefit from a statutory right of withdrawal within the legally applicable period.

Where such a right applies, the Customer may exercise it by contacting:

info@mccosmetic.com

Nothing in this policy is intended to restrict mandatory statutory withdrawal rights.

4. RETURN SHIPPING

Unless otherwise required by applicable law, the Customer is responsible for the costs of returning products under the voluntary return policy.

Where the return results from a confirmed defective, incorrect or non-conforming product for which MCCosmetic is legally responsible, applicable return costs will be handled in accordance with applicable law.

5. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

The Customer should inspect products upon receipt and contact MCCosmetic as soon as reasonably possible if the order is:

  • damaged;

  • defective;

  • incomplete; or

  • incorrect.

MCCosmetic will assess the situation and, where appropriate, arrange a replacement, refund, repair, credit or other legally appropriate solution.

6. REFUNDS

Once an approved return has been received and inspected, MCCosmetic will determine whether a refund is applicable.

Where a refund is due, it will generally be made through the original payment method unless otherwise required or agreed.

Processing times may depend on the payment provider or financial institution.

Where legally permissible, reasonable amounts properly payable by the Customer may be deducted from the refund.

PURCHASE OPTIONS AND CANCELLATION POLICY

7. PURCHASE OPTIONS

Depending on destination, availability and product characteristics, MCCosmetic may offer different purchasing and fulfilment options, including standard delivery, express delivery, alternative delivery arrangements and international delivery.

The availability of any option may be restricted by product, destination, payment method, stock availability, carrier limitations or regulatory requirements.

8. CUSTOMER CANCELLATION REQUEST

Customers wishing to cancel an order should contact:

info@mccosmetic.com

as soon as possible and provide the order number.

Where an order has not yet entered processing or dispatch, MCCosmetic will generally seek to accommodate the cancellation request, subject to applicable law.

Once processing, preparation or dispatch has begun, cancellation may no longer be possible.

9. ORDERS ALREADY DISPATCHED

Where an order has already been dispatched, it may no longer be possible to cancel the shipment directly.

MCCosmetic may, depending on the circumstances:

  • request a carrier return;

  • allow delivery followed by an eligible return;

  • propose an alternative solution; or

  • process the matter under the applicable statutory or voluntary return rules.

Where legally permissible, transport, return, storage, customs or other costs resulting from a Customer-requested cancellation after dispatch may be charged to or deducted from amounts refundable to the Customer.

10. CANCELLATION DUE TO IMPORT OR DELIVERY PROBLEMS

If the Customer wishes to cancel because the products cannot be imported, cleared through customs or received in the destination country, MCCosmetic will assess the matter individually.

Where the issue results from Customer-related circumstances or destination-country requirements, reasonable costs already incurred may, to the extent permitted by law, be charged to or deducted from the refund.

MCCosmetic may nevertheless choose, at its commercial discretion, to waive some or all costs, offer a replacement, credit, refund or alternative solution.

Any such accommodation is exceptional and does not create a precedent.

11. CANCELLATION BY MCCOSMETIC

MCCosmetic may cancel or suspend an order where reasonably justified, including where:

  • products are unavailable;

  • there is a manifest pricing error;

  • payment cannot be verified;

  • fraud is suspected;

  • destination restrictions apply;

  • importation appears legally impossible;

  • Customer information is materially inaccurate;

  • fulfilment is operationally impracticable; or

  • other legitimate commercial or legal circumstances arise.

Where payment has already been received and a refund is legally due, the applicable amount will be refunded.

12. REFUSAL OR FAILURE TO RECEIVE GOODS

Refusal or failure to receive a shipment does not automatically constitute an effective cancellation.

The Customer must contact MCCosmetic and follow the applicable cancellation or return procedure.

Where failure to receive the shipment is attributable to the Customer, reasonable resulting costs may be charged or deducted to the extent permitted by law.

13. COMMERCIAL FLEXIBILITY

MCCosmetic reserves the right to offer exceptional commercial solutions on a case-by-case basis, including:

  • cancellation outside the standard period;

  • replacement;

  • re-shipment;

  • credit;

  • partial or full refund;

  • waiver of certain costs; or

  • alternative fulfilment arrangements.

Such solutions are discretionary and do not constitute an admission of liability, waiver of rights or precedent.

PRIVACY POLICY

14. DATA CONTROLLER

The entity responsible for the processing of personal data through the Website is:

Mesosystem Investimentos (MI)
NIPC / VAT Number: 516445863
Rua Gandra, Lote 10 – Zona Industrial da Gandra, Spinpark
4050-371 Porto, Portugal
Email: info@mccosmetic.com

15. PERSONAL DATA COLLECTED

Depending on the Customer's interaction with the Website, MCCosmetic may process information including:

  • name;

  • company name;

  • billing and delivery address;

  • telephone number;

  • email address;

  • account information;

  • order history;

  • payment-related information;

  • customer service communications;

  • professional or business information where relevant;

  • technical and website usage information; and

  • other information voluntarily provided by the User.

MCCosmetic seeks to collect only information reasonably necessary for the relevant purpose.

16. PURPOSES OF PROCESSING

Personal data may be processed for:

  • order processing;

  • payment management;

  • delivery;

  • customer support;

  • returns and refunds;

  • fraud prevention;

  • legal and regulatory compliance;

  • accounting and record keeping;

  • website security;

  • service improvement;

  • commercial communications where legally permitted;

  • management of customer relationships; and

  • protection or exercise of legal rights.

17. LEGAL BASES

Depending on the circumstances, processing may be based on:

  • performance of a contract;

  • compliance with legal obligations;

  • legitimate interests;

  • consent; or

  • establishment, exercise or defence of legal claims.

Where consent is required, the User may withdraw it in accordance with applicable law.

18. CUSTOMER RESPONSIBILITY

The Customer is responsible for ensuring that information provided to MCCosmetic is accurate, complete and current.

Where an order is placed on behalf of another person or entity, the Customer must ensure that they have the necessary authority to provide the relevant information.

The Customer is also responsible for ensuring that delivery information permits successful receipt of the shipment.

19. DATA SHARING

MCCosmetic may share relevant information with service providers necessary to operate the business, including:

  • payment processors;

  • logistics providers;

  • carriers;

  • technology providers;

  • IT and hosting providers;

  • accounting or professional advisers;

  • fraud prevention providers; and

  • competent authorities where legally required.

Service providers shall receive only information reasonably necessary for the relevant purpose, subject to applicable law.

20. DATA RETENTION

Personal data shall be retained for periods appropriate to the purpose for which it was collected and for as long as necessary to comply with applicable legal, accounting, tax, contractual or limitation requirements.

21. DATA SUBJECT RIGHTS

Subject to applicable law, individuals may have rights including:

  • access;

  • rectification;

  • erasure;

  • restriction;

  • objection;

  • portability; and

  • withdrawal of consent where processing is based on consent.

Requests should be sent to:

info@mccosmetic.com

22. COOKIES AND THIRD-PARTY SERVICES

The Website may use cookies, analytics tools, payment services, advertising technologies and other third-party services.

These technologies may process information in accordance with applicable laws and their respective privacy policies.

The Website may also contain links to third-party websites. MCCosmetic is not responsible for the privacy practices or content of third-party websites.

23. SECURITY

MCCosmetic implements reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

24. CONTACT

For any privacy, return, cancellation, delivery or order-related enquiry:

MCCosmetic / Mesosystem Investimentos (MI)
Email: info@mccosmetic.com
Phone: +351 22 734 7125
Address: Rua Gandra, Lote 10 – Zona Industrial da Gandra, Spinpark, 4050-371 Porto, Portugal
Website: www.mccosmetic.com

© 2026 MCCosmetic / Mesosystem Investimentos (MI)