Shipping policy

SHIPPING, DELIVERY AND RECEIPT POLICY

1. GENERAL INFORMATION

All orders placed through www.mccosmetic.com are processed and fulfilled by Mesosystem Investimentos (MI), operating through the mccosmetics.ny brand.

Email: info@mccosmetic.com
Phone: +351 22 734 7125

This Shipping, Delivery and Receipt Policy forms part of the Website's General Purchase Conditions.

2. ORDER PROCESSING

Orders are generally processed after successful payment confirmation and subject to product availability.

Orders placed outside normal business hours, during weekends or on public holidays will generally be processed on the next business day.

Processing times are operational estimates and do not constitute guaranteed delivery deadlines unless expressly agreed in writing.

During periods of increased demand, promotional campaigns, holidays or other operational circumstances, processing may take longer.

3. SHIPPING DESTINATIONS

MCCosmetic may ship to Portugal, European Union Member States and selected international destinations, subject to availability and applicable product, carrier, customs and regulatory restrictions.

If a destination is not available at checkout, the Customer may contact:

info@mccosmetic.com

MCCosmetic may assess the destination and, where commercially and legally possible, provide an alternative shipping solution.

4. ESTIMATED DELIVERY TIMES

Current estimated delivery periods may include:

Mainland Portugal: approximately 1–3 business days;
Madeira and Azores: approximately 3–7 business days;
European Union: approximately 3–7 business days;
International destinations: approximately 5–15 business days.

These periods are estimates only and may vary due to carrier operations, customs procedures, regulatory requirements, weather, public holidays, transport disruptions or other circumstances beyond MCCosmetic's reasonable control.

5. SHIPPING COSTS

Shipping costs are calculated according to the destination, shipping method, order characteristics, weight and/or value and are displayed at checkout where applicable.

Promotional free-shipping offers may be made available from time to time and shall be subject to their specific conditions.

Customs duties, import taxes, brokerage fees, storage charges and other destination-related costs are not necessarily included in the shipping price.

6. TRACKING

Where tracking is available, the Customer will generally receive shipment information after dispatch.

Tracking information may require additional time to become active or updated following collection by the carrier.

The Customer is responsible for monitoring the shipment and responding to carrier requests where necessary.

7. CUSTOMER RESPONSIBILITY FOR RECEIPT

The Customer is responsible for ensuring the successful receipt, collection and custody of the goods.

The Customer must provide accurate and complete delivery information and ensure that the shipment can be received at the indicated destination.

The Customer is responsible for:

providing the correct delivery address;
ensuring appropriate recipient availability;
responding to carrier communications;
collecting shipments within applicable deadlines;
providing documents requested by the carrier or customs authorities; and
complying with applicable import and delivery procedures.

To the maximum extent permitted by applicable law, additional costs caused by incorrect information, failure to collect, refusal of delivery, absence of the recipient or other Customer-related circumstances may be charged to the Customer.

8. PROFESSIONAL PRODUCTS AND IMPORTATION

Certain MCCosmetic products are intended for professional use and may be subject to specific requirements in the destination country.

The Customer is responsible for determining whether the products can legally be imported, received, stored and used in the destination jurisdiction.

Where applicable, the Customer may be the importer of record and shall be responsible for the relevant customs and regulatory procedures.

This may include licences, permits, professional authorisations, product registrations, declarations, customs clearance and payment of duties or taxes.

MCCosmetic may provide reasonable commercial assistance where possible, but such assistance does not transfer these responsibilities to MCCosmetic.

9. CUSTOMS, IMPORT RESTRICTIONS AND FAILED DELIVERY

MCCosmetic is not responsible, to the extent permitted by law, for delays, refusals, retention, seizure, destruction or return of goods resulting from destination-country restrictions, customs decisions, missing documentation, lack of authorisation or Customer-related circumstances.

Where legally permissible, costs arising from such circumstances may be charged to the Customer.

MCCosmetic may nevertheless, at its commercial discretion, assist the Customer or propose an alternative solution.

10. DAMAGE UPON DELIVERY

The Customer should inspect the external condition of the shipment upon receipt.

Visible damage should be documented and reported to the carrier and MCCosmetic as soon as reasonably possible.

The Customer should retain the packaging and relevant documentation until the matter has been resolved.

For assistance:

info@mccosmetic.com

11. LOST OR DELAYED SHIPMENTS

If a shipment appears to be lost or significantly delayed, the Customer should contact MCCosmetic as soon as reasonably possible.

MCCosmetic may liaise with the carrier and, where appropriate, consider a replacement, refund or other commercially reasonable solution.

Any solution shall be subject to the circumstances of the case and applicable law.

12. COMMERCIAL ASSISTANCE

MCCosmetic values its customers and may, on a case-by-case basis, assist with delivery issues, carrier communications, documentation or alternative fulfilment solutions.

Such assistance is discretionary and does not constitute an assumption of the Customer's delivery, customs, importation or professional responsibilities.

Any exceptional commercial solution does not establish a precedent or entitlement for future orders.