Política de envio

Last updated: May 11, 2026

  1. Distributor
    All orders placed through mccosmetics.ny are processed and shipped by Mesosystem Investimentos (MI), official distributor of MC Cosmetics NY products.

  2. Order Processing
    Orders are typically processed within 1–2 business days after payment confirmation.

Orders placed on weekends, public holidays, or outside normal business hours will be processed on the next business day.

During periods of high demand, promotional campaigns, or holidays, processing times may be slightly extended.

  1. Shipping Destinations
    We currently ship to:

  • Portugal

  • European Union member states

  • Selected international destinations

If your country is not available at checkout, please contact us at info@mccosmetic.com for assistance.

  1. Estimated Delivery Times

  • Portugal (mainland): 1–3 business days

  • Portugal (Madeira & Azores): 3–7 business days

  • European Union: 3–7 business days

  • International destinations: 5–15 business days

Delivery times are estimates only and may vary depending on carrier operations, customs procedures, weather conditions, or other circumstances beyond our control.

  1. Shipping Costs
    Shipping costs are calculated automatically at checkout based on the delivery destination, shipping method selected, and order weight or value.

Free shipping promotions may be offered from time to time and will be clearly indicated on the website when applicable.

  1. Order Tracking
    Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.

Please allow some time for tracking updates to appear after shipment confirmation.

  1. Customs, Duties, and Taxes
    For deliveries outside the European Union, customs duties, import taxes, and related fees may apply depending on the destination country.

These charges are the responsibility of the customer and are not included in the product or shipping prices unless otherwise stated.

  1. Lost, Delayed, or Damaged Shipments
    If your order is lost, significantly delayed, or arrives damaged, please contact us within 30 days of the expected delivery date at info@mccosmetic.com.

We will work with the shipping carrier to investigate the issue and, where appropriate, arrange a replacement, refund, or other suitable resolution.

  1. Incorrect Shipping Information
    Customers are responsible for providing accurate shipping and contact information at checkout.

We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete addresses provided by the customer.

  1. Contact
    For any shipping-related questions, please contact:

Mesosystem Investimentos (MI)
Email: info@mccosmetic.com
Phone: +351 22 734 7125
Address: Rua Gandra, Lote 10 – Zona Industrial da Gandra, Spinpark, 4050-371 Porto, Portugal